Subscription, Refund and Cancellation Policy

Last updated on 17th January, 2022.

Airmeet offers two (2) types of plans: 

  1. Recurring subscription plans include monthly and annual subscriptions (“Subscription Plans”);
  2.  Non-Renewal plan i.e., one-time event based for a period of thirty (30) days or sixty (60) days (“One Time Plan”).”

Airmeet has a ‘No Refund Policy’. Payments for the concerned Subscription Plan shall be made 100% in advance by the Customer. Furthermore, Airmeet does not offer prorated refunds for cancelled subscriptions and purchases, as such requests for cancellation are effective only after the end of the Subscription Plans. All subscriptions are recurring and will automatically renew after the end of each paid subscription period unless mutually agreed otherwise in writing. This includes both monthly and annual subscription plans. 

Similarly, it is your responsibility to evaluate Airmeet, including its features, limitations, and system requirements before selecting any paid Subscription Plans. Airmeet will not issue refund to the Customer on the basis of the Customer not understanding the system requirements, or the presence of compatibility issues, including inadequate internet speed or consistency, or incompatible devices, operating systems, or browser software versions. The Customer shall be responsible to test system incompatibility based on system requirements before subscribing to the Subscription Plans. 

Fees, Refunds, and Charges

The Customer shall pay for all subscription fees in advance, and hereby authorizes Airmeet and its payment processors to debit the Customer’s bank account or charge Customer’s credit card, as stated applicable terms and conditions. The Customer agrees that all subscriptions are annual or monthly based on the customer’s preference and will renew automatically unless mutually agreed otherwise in writing. The Customer shall be solely responsible for paying and remitting to the appropriate tax authorities all applicable taxes or duties imposed by any government entity or collecting agency except those taxes based on Airmeet’s net income. In the event the Customer fails to satisfy its tax and/or duty obligations herein, the Customer shall reimburse Airmeet upon demand for any taxes and/or duties paid on behalf of the Customer and shall defend, indemnify and hold Airmeet harmless against any claim and/or liability (including penalties) resulting from the Customer’s failure to pay such taxes and/or duties.

The Customer may subscribe to short term, event-based subscription plans for thirty (30) days or sixty (60) days.  These plans will be one-time, non-recurring subscription plans. Wherein renewal is unavailable. On expiry of the One Time Plan, the Customer has to subscribe for a new One Time Plan or may subscribe to the Subscription Plans. There is a ‘No Refund Policy’ wherein Airmeet does not offer prorated refunds for cancelled subscriptions or purchases. There will be no refunds or credits for partial months of service, upgrade or downgrade refunds, or refunds for months unused with an open account and no exceptions will be made.

Cancellation Policy

The Customer can learn how to cancel, delete, or update their account at   https://help.airmeet.com/support/solutions/articles/82000883886-manage-subscription-billing-cycle-for-your-airmeet-community-or  and for any further assistance, support or concern related to their account at the Support Service Desk to the following e-mail id: .

The Customer acknowledges that all subscription fees are charged automatically on a recurring basis until the Customer informs Airmeet in advance in writing, its intent of non-renewal of the Subscription Plans which can be communicated up to a day prior to expiry of the Subscription Plans. 

The Customer may inform Airmeet for non-renewal of their subscription plan by writing to:

The Customer Support Service Desk will send a confirmation email receipt to the Customer with the expiration date of the subscription and purchase under the Subscription Plans and One-Time Plan respectively, where the Customer has signed up as a Customer by talking to a Airmeet sales representative by entering into a Software-as-a-Service Agreement (“SaaS Agreement”). 

However, the self-serve Customers who have purchased directly on Airmeet’s website by themselves need to manage their subscriptions including cancellation of the same on their own.  The Customer can learn how to cancel, delete, or update their account  or for any further assistance, support or concern related to their account at the Support Service Desk to the following e-mail id: [email protected].  

Refunds

All subscription plans and purchases are billed in advance on a monthly or annual basis and are non-refundable. In other words, no refund will be issued. Airmeet does not offer prorated refunds for cancelled subscription plans and purchases. There will be no refunds or credits for partial months of service, upgrade or downgrade refunds, or refunds for months unused with an open account and no exceptions will be made.

All subscriptions, monthly and annual plans, are recurring and will automatically renew after the end of each paid subscription period unless mutually agreed otherwise in writing. 

Airmeet is committed to the success of its Customer, but through experience, Airmeet has found that users have varying requirements, capabilities, and limitations with regard to the types of devices and software the Customer can or intends to use, the way their local network is configured, the speed of their internet connection, etc. These issues will certainly impact the Customer’s ability to use Airmeet. It is the Customer’s responsibility to evaluate Airmeet, including its features, limitations, and system requirements before subscribing to its Subscription Plan.

Airmeet will not issue refund to the Customer on the basis of the Customer’s not understanding Airmeet’s system requirements, or the presence of compatibility issues, including inadequate internet speed or consistency, or incompatible devices, operating systems, or browser software versions within their specific environment. 

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