Subscription, Refund and Cancellation Policy

Last updated on 11th October, 2022.

Airmeet offers two (2) Plans:

  1. Recurring subscription plans (“Subscription Plans”);

  2. Non- Renewal plan i.e., a one-time event based for a predefined period of time (“One Time Plan”).”

Airmeet has a ‘No Refund Policy’. Payments for the concerned Subscription Plan shall be made 100% in advance by the Customer. Furthermore, Airmeet does not offer prorated refunds for cancelled subscriptions as such requests for cancellation are effective only after the end of the Subscription Plan. All subscriptions are recurring and will automatically renew after the end of each paid subscription period unless mutually agreed otherwise in writing.  

Similarly, it is your responsibility to evaluate Airmeet, including its features, limitations, and system requirements before selecting any paid Subscription Plan. Airmeet will not issue refunds to customers on the basis of customers not understanding the system requirements, or the presence of compatibility issues, including inadequate internet speed or consistency, or incompatible devices, operating systems, or browser software versions. Customers shall be responsible to test system incompatibility based on system requirements before subscribing to the Subscription Plans. 

Fees, Refunds, and Charges

The Customer shall pay for all subscription fees in advance, and hereby authorizes Airmeet and its payment processors to debit the Customer’s bank account or charge the Customer’s credit card, as stated in applicable terms and conditions. The Customer agrees that all subscriptions are based on the customer’s preference and will renew automatically unless mutually agreed otherwise in writing. The Customer shall also be solely responsible for paying and remitting to the appropriate tax authorities all applicable taxes or duties imposed by any government entity or collecting agency except those taxes based on Airmeet’s net income. In the event Customer fails to satisfy its tax and/or duty obligations herein, Customer shall reimburse Airmeet upon demand for any taxes and/or duties paid on behalf of Customer and shall defend, indemnify and hold Airmeet harmless against any claim and/or liability (including penalties) resulting from Customer’s failure to pay such taxes and/or duties.

The Customers may subscribe to short-term, event-based subscription plans for a predefined
period of time.  These plans will be one-time, non-recurring subscription plans. Wherein renewal is unavailable. On the expiry of the One Time Plan, the Customer has to subscribe for a new One Time Plan or may subscribe to Subscription Plans. There is a ‘No Refund Policy’ wherein Airmeet does not offer prorated refunds for cancelled subscription plans. There will be no refunds or credits for partial months of service, upgrade or downgrade refunds, or refunds for months unused with an open account and no exceptions will be made.

Cancellation Policy

The Customer can learn how to cancel, delete, or update their account at manage your subscription & billing cycle for your Airmeet account and for any further assistance, support or concern related to their account at the Revenue Operations Team to the following e-mail id: [email protected].

The Customer acknowledges that all subscription fees are charged automatically on a recurring basis until the Customer informs Airmeet in advance in writing, of its intent of non-renewal of the Subscription Plans which can be communicated up to a day prior to expiry of the Subscription Plans. 

The Customer may inform Airmeet for the non-renewal of their subscription plan by writing to:


The Revenue Operations Team will send a confirmation email receipt to the Customer with the expiration date of the subscription under the Subscription Plans and One-Time Plan where the Customer has signed up as a Customer by talking to an Airmeet sales representative by entering into a Software-as-a-Service Agreement (“SaaS Agreement”).

However, the self-serve Customers who have purchased directly on Airmeet’s website by themselves need to manage their subscriptions including cancellation of the same on their own.  The Customer can learn how to cancel, delete, or update their account or for any further assistance, support or concern related to their account at the Revenue Operations Team to the following e-mail id: [email protected]

Refunds

All subscription plans are billed in advance and are non-refundable. In other words, no refunds will be issued. Airmeet does not offer prorated refunds for cancelled subscription plans. There will be no refunds or credits for partial months of service, upgrade or downgrade refunds, or refunds for months unused with an open account and no exceptions will be made.

All subscriptions unless otherwise specified , are recurring and will automatically renew after the end of each paid subscription period unless mutually agreed otherwise in writing. 

Airmeet is committed to the success of its Customers, but through experience, we have found that users have varying requirements, capabilities, and limitations with regard to the types of devices and software they can use, the way their local network is configured, the speed of their internet connection, etc. These issues will certainly impact a Customer’s ability to use Airmeet as it is intended. It is the Customer’s responsibility to evaluate Airmeet, including its features, limitations, and system requirements before subscribing to its Subscription Plan.

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