Last updated on 11th October, 2022.

These Service Level Terms are only applicable to Customers having Professional and Enterprise subscription plans. 

The Services (defined in Terms of Use)  provided by Airmeet shall be available 99.95%, measured monthly where “Service Availability” is calculated as the total minutes that the Services are available in a month, Excluding Downtime (defined hereinafter).  

Excluding Downtime” shall mean any suspension, disruption, unavailability, or inoperability of the Services due to: (i) the acts or omissions of Customer or its employees, contractors, or agents or personnel; (ii) the failure or malfunction of equipment, applications, or systems not owned, provided, or controlled by Airmeet, which also includes any downtime resulting from outages of third-party connections or utilities or other reasons beyond Airmeet’s control will also be excluded from any such calculation; or (iii) scheduled service maintenance, alteration, or implementation, in other words, means scheduled maintenance.  

If the Customer requests maintenance during these hours, any uptime or downtime calculation will exclude periods affected by scheduled maintenance. Customer’s sole and exclusive remedy, and Airmeet’s entire liability, in connection with Service Availability, shall be that for each period of downtime in the following manner:

Table 1. Service Levels and Credit Calculations

Service Availability Percentage

Service Credit Percentage of Service Fees

99.94% – 99%


98.99% – 98%


97.99% – 95%


94.99% – 75%


74.99% – 0%


Customer’s sole and exclusive remedy, and Airmeet’s entire liability, in connection with Service Availability shall be that for each period of Excluding Downtime lasting as per the table above, Airmeet will credit Customer as per the above slab wise percentage of Service Fees for each period of downtime.  Excluding Downtime shall begin to accrue as soon as the Customer (with notice to Airmeet) recognizes that downtime is taking place, and continues until the availability of the Services is restored.  In order to receive downtime credit, the Customer must notify Airmeet in writing within seventy-two (72) hours from the time of Excluding Downtime, and failure to provide such notice will forfeit the right to receive downtime credit.  Such credits may not be redeemed for cash.  Airmeet’s blocking of data communications or other services in accordance with applicable law and its policies shall not be deemed to be a failure of Airmeet to provide adequate service levels under this Agreement.

The Airmeet Event Experience Cloud is the only all-in-one virtual and hybrid event platform for unlimited connection with anyone, anywhere, anytime. Deliver engaging, dynamic, rewarding experiences that your attendees will remember forever.


Create one-of-a-kind, branded event experiences


Manage multiple event workflows from one powerful dashboard


Connect attendees together in more meaningful ways


Gain insights to help drive more revenue and conversions


Tap into 24/7 support, helpful onboarding, and white glove services

What’s New!

The latest features, enhancements and updates to Airmeet

Events can open the door to more connection, and more growth. Discover why Airmeet
is the #1 virtual and hybrid event platform, and how we can help you host events your attendees will never forget.

Demand Generation Webinars

Craft meaningful conversations

Community Meetups

Engage your community around the year

Workshops & Trainings

Host interactive events that inspire your audience

Product Launches

Leave a lasting impression in the market


Bring everyone closer at work

Summit & Conferences

Deliver highly customizable events experiences at scale

Job & Talent Fairs

Make an impact with your next recruiting event.

Tradeshows & Expos

Showcase a world-class exhibition to your buyers


Organize team events that inspire innovation

Award Ceremonies

Host a grand reception for your rockstars

Case Studies

Stories about customers who have hosted succesful evennts on Airmeet


Hear what customers have to say about Airmeet


Guides, FAQs, updates & more from Airmeet


Events curated by Airmeet, keeping you in mind


Deep dive into Airmeet’s favorite topics

Join our Community

Join Airmeet’s community on Slack, a place where Event Profs & Airmeet users from around the world gather to share ideas, best practices, and more.

Looking to reinvent your events and transform your business? Join marketing leaders as they unpack their integrated Event-led Growth Strategies. It’s down-and-dirty info and frameworks you wish you knew yesterday.
About time we demystify the long misunderstood and under-utilized weapon—Events. Subscribe to get one original thought, interview, and framework, every fortnight. Read our stories first if you’re iffy about giving us a place in your inbox.

Incredible Companies Use Airmeet

Most loved Virtual Events Platform

Incredible Companies Use Airmeet

Most loved Virtual Events Platform