{"id":74388,"date":"2022-10-11T10:51:17","date_gmt":"2022-10-11T10:51:17","guid":{"rendered":"http:\/\/www.airmeet.com\/hub\/?page_id=74388"},"modified":"2025-07-03T12:03:41","modified_gmt":"2025-07-03T12:03:41","slug":"service-level-terms","status":"publish","type":"page","link":"https:\/\/www.airmeet.com\/hub\/service-level-terms\/","title":{"rendered":"Service Level Terms"},"content":{"rendered":"\t\t
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Service Level Terms<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Last updated on October 11, 2022.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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These Service Level Terms are only applicable to Customers having Professional and Enterprise subscription plans.\u00a0<\/p>

The Services (defined in Terms of Use<\/a><\/i>)\u00a0 provided by Airmeet shall be available 99.95%, measured monthly where \u201cService Availability<\/b>\u201d is calculated as the total minutes that the Services are available in a month, Excluding Downtime (defined hereinafter<\/i>).\u00a0\u00a0<\/p>

\u201cExcluding<\/b> Downtime<\/b>\u201d shall mean any suspension, disruption, unavailability, or inoperability of the Services due to: (i) the acts or omissions of Customer or its employees, contractors, or agents or personnel; (ii) the failure or malfunction of equipment, applications, or systems not owned, provided, or controlled by Airmeet, which also includes any downtime resulting from outages of third-party connections or utilities or other reasons beyond Airmeet\u2019s control will also be excluded from any such calculation; or (iii) scheduled service maintenance, alteration, or implementation, in other words, means scheduled maintenance.\u00a0\u00a0<\/p>

If the Customer requests maintenance during these hours, any uptime or downtime calculation will exclude periods affected by scheduled maintenance. Customer’s sole and exclusive remedy, and Airmeet’s entire liability, in connection with Service Availability, shall be that for each period of downtime in the following manner:<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Table 1. Service Levels and Credit Calculations<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Service Availability Percentage<\/p><\/td>

Service Credit Percentage of Service Fees<\/p><\/td><\/tr>

99.94% – 99%<\/p><\/td>

5%<\/p><\/td><\/tr>

98.99% – 98%<\/p><\/td>

15%<\/p><\/td><\/tr>

97.99% – 95%<\/p><\/td>

25%<\/p><\/td><\/tr>

94.99% – 75%<\/p><\/td>

50%<\/p><\/td><\/tr>

74.99% – 0%<\/p><\/td>

100% <\/p><\/td><\/tr><\/tbody><\/table>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Customer’s sole and exclusive remedy, and Airmeet’s entire liability, in connection with Service Availability shall be that for each period of Excluding Downtime lasting as per the table above, Airmeet will credit Customer as per the above slab wise percentage of Service Fees for each period of downtime.\u00a0 Excluding Downtime shall begin to accrue as soon as the Customer (with notice to Airmeet) recognizes that downtime is taking place, and continues until the availability of the Services is restored.\u00a0 In order to receive downtime credit, the Customer must notify Airmeet in writing within seventy-two (72) hours from the time of Excluding Downtime, and failure to provide such notice will forfeit the right to receive downtime credit.\u00a0 Such credits may not be redeemed for cash.\u00a0 Airmeet\u2019s blocking of data communications or other services in accordance with applicable law and its policies shall not be deemed to be a failure of Airmeet to provide adequate service levels under this Agreement.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

Service Level Terms Last updated on October 11, 2022. These Service Level Terms are only applicable to Customers having Professional and Enterprise subscription plans.  The Services (defined in Terms of Use)  provided by Airmeet shall be available 99.95%, measured monthly where \u201cService Availability\u201d is calculated as the total minutes that the Services are available in […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":261,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"episode_type":"","audio_file":"","cover_image":"","cover_image_id":"","duration":"","filesize":"","date_recorded":"","explicit":"","block":"","filesize_raw":""},"acf":[],"yoast_head":"\nService Level Terms I Airmeet<\/title>\n<meta name=\"description\" content=\"These Service Level Terms are only applicable to Customers having Professional andEnterprise subscription plans.\" \/>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service Level Terms I Airmeet\" \/>\n<meta property=\"og:description\" content=\"These Service Level Terms are only applicable to Customers having Professional andEnterprise subscription plans.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.airmeet.com\/hub\/service-level-terms\/\" \/>\n<meta property=\"og:site_name\" content=\"Airmeet\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-03T12:03:41+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.airmeet.com\/hub\/#organization\",\"name\":\"Airmeet\",\"url\":\"https:\/\/www.airmeet.com\/hub\/\",\"sameAs\":[],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/www.airmeet.com\/hub\/#logo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/www.airmeet.com\/hub\/wp-content\/uploads\/2020\/05\/AM_Logo_Dark_WM-1.svg\",\"width\":802,\"height\":200,\"caption\":\"Airmeet\"},\"image\":{\"@id\":\"https:\/\/www.airmeet.com\/hub\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.airmeet.com\/hub\/#website\",\"url\":\"https:\/\/www.airmeet.com\/hub\/\",\"name\":\"Airmeet\",\"description\":\"Resources, Guides & Best Practices to Conduct a Virtual Event | Airmeet\",\"publisher\":{\"@id\":\"https:\/\/www.airmeet.com\/hub\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":\"https:\/\/www.airmeet.com\/hub\/?s={search_term_string}\",\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.airmeet.com\/hub\/service-level-terms\/#webpage\",\"url\":\"https:\/\/www.airmeet.com\/hub\/service-level-terms\/\",\"name\":\"Service Level Terms I Airmeet\",\"isPartOf\":{\"@id\":\"https:\/\/www.airmeet.com\/hub\/#website\"},\"datePublished\":\"2022-10-11T10:51:17+00:00\",\"dateModified\":\"2025-07-03T12:03:41+00:00\",\"description\":\"These Service Level Terms are only applicable to Customers having Professional andEnterprise subscription plans.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.airmeet.com\/hub\/service-level-terms\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.airmeet.com\/hub\/service-level-terms\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.airmeet.com\/hub\/service-level-terms\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"item\":{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.airmeet.com\/hub\/\",\"url\":\"https:\/\/www.airmeet.com\/hub\/\",\"name\":\"Hub\"}},{\"@type\":\"ListItem\",\"position\":2,\"item\":{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.airmeet.com\/hub\/service-level-terms\/\",\"url\":\"https:\/\/www.airmeet.com\/hub\/service-level-terms\/\",\"name\":\"Service Level Terms\"}}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","_links":{"self":[{"href":"https:\/\/www.airmeet.com\/hub\/wp-json\/wp\/v2\/pages\/74388"}],"collection":[{"href":"https:\/\/www.airmeet.com\/hub\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.airmeet.com\/hub\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.airmeet.com\/hub\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.airmeet.com\/hub\/wp-json\/wp\/v2\/comments?post=74388"}],"version-history":[{"count":26,"href":"https:\/\/www.airmeet.com\/hub\/wp-json\/wp\/v2\/pages\/74388\/revisions"}],"predecessor-version":[{"id":117068,"href":"https:\/\/www.airmeet.com\/hub\/wp-json\/wp\/v2\/pages\/74388\/revisions\/117068"}],"wp:attachment":[{"href":"https:\/\/www.airmeet.com\/hub\/wp-json\/wp\/v2\/media?parent=74388"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}